Get Started

Refund Policy

Effective date: November 11, 2026 · Last updated: November 11, 2026

1. Products Covered by This Policy

This Refund Policy applies to every product sold by BioQuest LLC (“BioAge,” “we,” “us,” or “our”):

All products are one-time payments. There are no subscriptions or recurring charges to cancel.

2. 30-Day Money-Back Guarantee

If for any reason you are not satisfied with your purchase, you may request a full refund within 30 calendar days of your purchase date. No justification or explanation is required.

The guarantee applies to the Base Plan and to every Add-On, whether purchased together or separately, and whether purchased on our pricing page, at checkout or through an offer after checkout. You may ask for a refund of a single product or of your whole order.

3. How to Request a Refund

Email us at contact@bioage.app from the email address you used for your purchase, and tell us which product or order you want refunded. If you write from another address, we may ask you to confirm your purchase details.

4. Processing Time

We process refund requests promptly, within 3–5 business days of receiving them. Refunds are issued to your original payment method through Stripe, our payment processor. Depending on your bank or card issuer, it may take an additional 5–10 business days for the refund to appear on your statement.

5. After 30 Days

After the 30-day window, all purchases are final and non-refundable. You keep access to the products you bought in your member space.

6. Access After a Refund

When a refund is processed, your access to the refunded products is removed from your member space. Products you did not ask to refund remain available.

Your personal and health data are handled as described in our Privacy Policy (bioage.app/privacy) and Consumer Health Data Privacy Policy (bioage.app/health-data-privacy). A refund does not delete your data. If you want it deleted, ask us at contact@bioage.app, with your refund request or at any time.

7. Abuse Prevention

We reserve the right to deny refund requests in cases of clear abuse, including but not limited to: (a) repeated cycles of purchasing and requesting refunds; (b) use of the Service in violation of our Terms of Service (bioage.app/terms), such as sharing or reselling purchased content; or (c) fraudulent payment activity. In such cases, we will provide a written explanation for the denial.

8. Chargebacks

If you would like a refund, we strongly encourage you to contact us directly rather than starting a chargeback with your bank or card issuer. Chargebacks take longer, incur fees and create administrative costs. We process legitimate refund requests promptly and are committed to resolving any payment issue directly with you.

Nothing in this policy limits any non-waivable rights you may have under applicable consumer protection law.

10. Contact

Address: BioQuest LLC, 75 E 3rd St, Ste 7, Sheridan, WY 82801, United States.
Email: contact@bioage.app